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Sri Lanka Equity Forum » Stock Market & Forum Help » Password error

Password error

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1 Password error on Sat Dec 03, 2011 1:39 am

akram199


Equity Analytic
Equity Analytic
hi,

since today i had trouble with my online a/c.i tried to log on to my usual user name and password through direct fn tws but its gave me invalid user name or pasword.i tried three times and its blocked now i already inform to my broker by mail.can anyone tell me why this happend.is there any risk to my a/c.?what should i do?

please reply me

2 Re: Password error on Sat Dec 03, 2011 7:55 am

tkc

avatar
Senior Manager - Equity Analytics
Senior Manager - Equity Analytics
You can contact your broker! And he will help you! I think it is better to call to IT division.

3 Re: Password error on Sat Dec 03, 2011 8:05 am

Slstock

avatar
Director - Equity Analytics
Director - Equity Analytics
@akram199 wrote:hi,

since today i had trouble with my online a/c.i tried to log on to my usual user name and password through direct fn tws but its gave me invalid user name or pasword.i tried three times and its blocked now i already inform to my broker by mail.can anyone tell me why this happend.is there any risk to my a/c.?what should i do?

please reply me

This could happen when

a) when you get the password/username combination is wrong. For security DirectFn blocks your account until it is unlocked by IT department.

b) at times this could happen to network errors. I think there might be a seperate authentication server connection. If something goes wrong with that , weird things can happen.

Solution : contact IT department, they can easily unlock.

4 Re: Password error on Sat Dec 03, 2011 2:04 pm

akram199


Equity Analytic
Equity Analytic
slstock,

do you have contact for it division? please if you have than send it to me

thanks

5 Re: Password error on Sat Dec 03, 2011 2:25 pm

Slstock

avatar
Director - Equity Analytics
Director - Equity Analytics
@akram199 wrote:slstock,

do you have contact for it division? please if you have than send it to me

thanks

I do not know who your broker is?
Anyway, go to your broker company website or ask your broker him self and he/she can give you contact details of IT department

6 Re: Password error on Sat Dec 03, 2011 2:45 pm

akram199


Equity Analytic
Equity Analytic
my broker is asia securities

7 Re: Password error on Sat Dec 03, 2011 10:16 pm

rijayasooriya

avatar
Senior Vice President - Equity Analytics
Senior Vice President - Equity Analytics
They may be upgrading the system.

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