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Sri Lanka Equity Forum » Stock Market Talk » NDB BANK NEOS revolutionizes banking by integrating physical and digital

NDB BANK NEOS revolutionizes banking by integrating physical and digital

Go down  Message [Page 1 of 1]

MarketWch

MarketWch
Manager - Equity Analytics
Manager - Equity Analytics
„Introduces bank’s first physical and digital proposition with personalised service and truly digitized experience
Central Bank Governor Dr. Indrajit Coomaraswamy who was the chief guest at the event with NDB Chairman Ananda W. Atukorala, Director/ CEO Dimantha Seneviratne and Assistant Vice President - Digital Financial Services Damitha Silva PIX BY PRADEEP DILRUCKSHANA
NDB becomes one of the first banks in Sri Lanka to revolutionize its banking journey with a digital transformation by migrating the bank’s customers to a digital, paperless platform to perform all activities in the branch.
The bank’s first phygital proposition, NDB NEOS was introduced with the launch of the branch in Fort, yesterday, with a view to provide customers a new paradigm in banking convenience, where the physical presence of bank staff is coupled with a truly digitized experience.
This branch, which is NDB’S 109th branch, adds value to the customer’s banking journey by ensuring human interaction for a personalized service while leveraging on sophisticated, state-of-the-art technology to deliver comprehensive information and high-quality customer support.

“We have taken steps to reimagine customer journeys and redefine customer experience by providing truly digital experience with human touch at this branch. We are proud to introduce some of the first time innovations to the local banking industry namely, a comprehensive interactive digital platform connected to multiple devices, pad bot-based queue management system, paperless account opening through interactive devices, wide digital screens with all information, to totally paperless transactions processing; most importantly the successful implementation of RPA (Robotic Process Automation) at the NDB NEOS branch,” said NDB Digital Banking AVP Damitha Silva.
He added that this stateof-the-art platform stems purely from local talent, where the entire concept was brainstormed and developed by the able NDB team. An upcoming local fintech company provided the technical expertise and knowhow to develop this unique, world-class platform.
The branch will add value to the service delivered by the bank by enhancing the quality of information services and customer support, with a fully digital flavour. This will further enable the bank to reduce operational costs while encouraging the customer base to use self-service devices for day-to-day transactions.

NDB NEOS offers the bank’s customers a unique, convenient experience tailored to today’s fast-moving, digital lifestyles, creating a seamless and integrated ‘phygital’ experience.




  • 1 Feb 2019

  • Daily Mirror (Sri Lanka)

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